{"id":22136,"date":"2020-04-30T00:00:00","date_gmt":"2020-04-30T00:00:00","guid":{"rendered":"https:\/\/www.emballagedigest.fr\/?p=22136"},"modified":"2020-05-11T16:33:55","modified_gmt":"2020-05-11T16:33:55","slug":"sitma-lance-we-care-un-programme-de-service-apres-vente","status":"publish","type":"post","link":"https:\/\/www.emballagedigest.fr\/en\/sitma-lance-we-care-un-programme-de-service-apres-vente\/","title":{"rendered":"Sitma lance We Care, un programme de service apr\u00e8s-vente"},"content":{"rendered":"

Le constructeur italien de machines et de syst\u00e8mes intralogistiques pour l\u2019emballage Sitma lance \u201cWe Care\u201d, un programme d\u2019assistance \u00e0 la client\u00e8le qui permet un travail \u00e0 la fois pr\u00e9dictif et \u00e0 distance sur les machines et les syst\u00e8mes.<\/p>\n

Avec un programme de formation issu de \u00abl\u2019Acad\u00e9mie Sitma\u00bb, les sp\u00e9cialistes de l\u2019assistance Sitma sont des experts en m\u00e9catronique aux \u00abcomp\u00e9tences multidisciplinaires\u00bb, d\u00e9clare Fabio Moro, responsable du service apr\u00e8s-vente de l\u2019entreprise bas\u00e9e \u00e0 Mod\u00e8ne. Chaque machine Sitma est d\u00e9sormais \u00e9quip\u00e9e d’un syst\u00e8me IoT pour la connexion et le diagnostic \u00e0 distance. Gr\u00e2ce \u00e0 l’int\u00e9gration de canaux virtuels, ces solutions \u2013 qui ont \u00e9t\u00e9 mises en place il y a plusieurs ann\u00e9es et sont soutenues par un r\u00e9seau de capteurs collectant diff\u00e9rents types de donn\u00e9es \u2013 facilitent l’assistance \u00e0 distance en r\u00e9duisant les temps d’arr\u00eat. Sitma a \u00e9galement d\u00e9velopp\u00e9 des algorithmes sp\u00e9cifiques qui, gr\u00e2ce \u00e0 la collecte de donn\u00e9es, permettent de pr\u00e9voir la maintenance et d’optimiser les performances. En outre, le programme We Care est constitu\u00e9 de trois axes majeurs : le service apr\u00e8s-vente, le conseil, et l\u2019Acad\u00e9mie Sitma. En compl\u00e9ment, une page d\u00e9di\u00e9e sur le site web de l’entreprise permet aux clients de demander des informations, de l’aide et des conseils. Un portail de commerce \u00e9lectronique offre \u00e9galement aux utilisateurs la possibilit\u00e9 de commander et d’acheter facilement des composants consommables. Bient\u00f4t, la plateforme sera \u00e9tendue pour couvrir les pi\u00e8ces de rechange et les composants de machines qui sont sujets \u00e0 l’usure.<\/p>\n

Extrait de la revue n\u00b0 647 – Avril 2020. Reproduction interdite sauf accord \u00e9crit d’Emballage Digest ou mention du support<\/em><\/p>","protected":false},"excerpt":{"rendered":"

Le constructeur italien de machines et de syst\u00e8mes intralogistiques pour l\u2019emballage Sitma lance \u201cWe Care\u201d, un programme d\u2019assistance \u00e0 la client\u00e8le qui permet un travail \u00e0 la fois pr\u00e9dictif et \u00e0 distance sur les machines et les syst\u00e8mes.<\/p>","protected":false},"author":1,"featured_media":32136,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"iawp_total_views":0,"footnotes":""},"categories":[28,11],"tags":[],"class_list":["post-22136","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-article-entier","category-emballages"],"acf":[],"yoast_head":"\nSitma lance We Care, un programme de service apr\u00e8s-vente - Emballage Digest<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.emballagedigest.fr\/en\/sitma-lance-we-care-un-programme-de-service-apres-vente\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sitma lance We Care, un programme de service apr\u00e8s-vente - 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