{"id":22359,"date":"2020-06-30T00:00:00","date_gmt":"2020-06-30T00:00:00","guid":{"rendered":"https:\/\/www.emballagedigest.fr\/?p=22359"},"modified":"2020-10-05T13:49:53","modified_gmt":"2020-10-05T13:49:53","slug":"l-assistance-technique-digitale-accelere-le-pas","status":"publish","type":"post","link":"https:\/\/www.emballagedigest.fr\/en\/l-assistance-technique-digitale-accelere-le-pas\/","title":{"rendered":"L\u2019assistance technique digitale acc\u00e9l\u00e8re le pas"},"content":{"rendered":"

Fournisseur de machines d\u2019emballages pour les march\u00e9s pharmaceutique, cosm\u00e9tique et alimentaire, MG2 a am\u00e9nag\u00e9 son offre de services en fonction de la crise sanitaire.<\/p>\n

Pour garantir une assistance imm\u00e9diate en cas de probl\u00e8mes techniques, de casses et d\u2019usure, le fabricant italien a mis en place un nouveau service de r\u00e9paration sur place. Les clients peuvent envoyer les pi\u00e8ces us\u00e9es au si\u00e8ge de Pianoro (Bologne, Italie), o\u00f9 elles sont r\u00e9par\u00e9es et renvoy\u00e9es. Dans la mouvance des solutions de visioconf\u00e9rence qui se sont d\u00e9velopp\u00e9es pendant cette p\u00e9riode \u00e9pid\u00e9mique au Covid-19, MG2 a \u00e9quip\u00e9 ses techniciens d\u2019un syst\u00e8me portable maintenu par harnais et combinant cam\u00e9ras vid\u00e9o et smartphone connect\u00e9 \u00e0 Internet. Le dispositif d\u2019assistance technique \u00e0 distance permet aux clients de vivre, en direct et en situation r\u00e9elle, les \u00e9changes autour d\u2019un point technique sur une machine, qu\u2019il s\u2019agisse d\u2019essais, de maintenance, ou de r\u00e9paration. Le principe de ce FAT (Factory Assistance Test) a d\u00e9j\u00e0 fait ses preuves avec l\u2019un des clients de MG2, Dr. Gustav Klein, sp\u00e9cialis\u00e9 dans la production de produits hom\u00e9opathiques et d\u2019herbes m\u00e9dicinales. Il a permis la validation en seulement trois jours des param\u00e8tres machines d\u2019un mod\u00e8le de g\u00e9luleuses MG Compact capable de traiter 48 000 g\u00e9lules \u00e0 l\u2019heure. Prochaine \u00e9tape : int\u00e9grer au sein de ses g\u00e9luleuses une nouvelle fonctionnalit\u00e9 d\u2019auto-apprentissage, en s\u2019appuyant sur des \u00e9tudes scientifiques autour des r\u00e9seaux neuronaux et l\u2019intelligence artificielle. Ces remplisseuses seront ainsi elles-m\u00eames capables d’autog\u00e9rer la maintenance (tant pr\u00e9ventive que pr\u00e9dictive), les erreurs et les dysfonctionnements.<\/p>\n

Extrait de la revue n\u00b0 649 – Juin 2020. Reproduction interdite sauf accord \u00e9crit d’Emballage Digest ou mention du support<\/em><\/p>","protected":false},"excerpt":{"rendered":"

Fournisseur de machines d\u2019emballages pour les march\u00e9s pharmaceutique, cosm\u00e9tique et alimentaire, MG2 a am\u00e9nag\u00e9 son offre de services en fonction de la crise sanitaire.<\/p>","protected":false},"author":1,"featured_media":32359,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"iawp_total_views":0,"footnotes":""},"categories":[5,28,11,7],"tags":[],"class_list":["post-22359","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-alimentaire","category-article-entier","category-emballages","category-pharmacie"],"acf":[],"yoast_head":"\nL\u2019assistance technique digitale acc\u00e9l\u00e8re le pas - Emballage Digest<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.emballagedigest.fr\/en\/l-assistance-technique-digitale-accelere-le-pas\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"L\u2019assistance technique digitale acc\u00e9l\u00e8re le pas - 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